I’ve collaborated with business leaders for over four decades. They’ve come from companies of all sizes, industries and degrees of success. I’m happy...

Building brand communities has changed a lot over the last 25 years. Back in the day, in-person events, meetings and shows, as well...

Companies that have been around for 80, 90, 100+ years are quite amazing. They’ve been able to withstand competitive and economic challenges, internal...

You start a company. It’s going great. And then something changes. The market. The customer. Technology. Maybe a new opportunity comes along. And...

Sometimes there can be a startling difference in the level of service we, as customers, receive. Why is that? Do some companies just...

We’ve all said the phrase “In a perfect world . . .” at one time or another to describe what we view as...

Any successful team has a few utility players, those who can perform well in several roles. One of the best utility players in...

Commodity creep happens when companies, their employees and distributor networks descend into the mindset that the product they provide is nothing special. They...

Have you gone to the store lately only to discover the product you need isn’t there? Or have you tried to make office...