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Customer service is one of those things that many companies do incredibly well while others continuously struggle. Each year, Zogby Analytics, in partnership with MSN, releases a survey that rates the be...

It’s a new year, and that means New Year’s resolutions. Great intentions to do good things. But as with business, music, sports and many other things in life, timing is everything. For example, it’s prob...

My wife and I once visited a winery where the tour guide met with us and told us what to expect along the tour - what things to look for and what we might get to see along the way. He also gave us a high...

With Rich Dad Advisor Blair Singer For Marines, The Words Found In A Code Of Honor Are More Than Words. The Words Are A Spiritual Mission. In 1973, I returned home from Vietnam. It was my second trip to t...

In baseball, they call it the sophomore jinx. In other circles, it's known as the encore problem. In pop music, it's called being a one-hit wonder. What am I describing? The tough situation in which you ...

I've been running my business for 30 years, but before that, I learned how to run a rock band. No, I wasn't in a famous band. In fact, I often tell people that my songs sold "well under one million copie...

Entrepreneurs are often viewed as high-risk, gambling daredevils. It sounds great, even exotic, to be described that way. But the truth is, most entrepreneurs are not gamblers at all. I've owned and/o...

It was a cool autumn afternoon in the Midwest. I received a phone call from my client at a luxury car manufacturer. On the line was "Ken" (in sensitivity to him and his brand, I've changed his name), the...