Author Barry LaBov

Do you work for or lead a company that has an “us versus them” mentality—department against department or employees against leadership? Often this kind of culture is the result of a business silo mentality. T...

I’ve collaborated with business leaders for over four decades. They’ve come from companies of all sizes, industries and degrees of success. I’m happy to say most of them have done an amazing job at the helm...

Building brand communities has changed a lot over the last 25 years. Back in the day, in-person events, meetings and shows, as well as newsletters and magazines, helped owners find likeminded enthusiasts wh...

Companies that have been around for 80, 90, 100+ years are quite amazing. They’ve been able to withstand competitive and economic challenges, internal divisions . . . even wars and pandemics. So, what is it...

You start a company. It’s going great. And then something changes. The market. The customer. Technology. Maybe a new opportunity comes along. And then you’re faced with a decision. Keep going on the same pa...

Sometimes there can be a startling difference in the level of service we, as customers, receive. Why is that? Do some companies just have the secret sauce that others don’t? Are some companies staffed with ...

We’ve all said the phrase “In a perfect world . . .” at one time or another to describe what we view as an ideal situation. In a perfect world, we would release a flawless product that our customers love. I...

Any successful team has a few utility players, those who can perform well in several roles. One of the best utility players in the MLB was Ben Zobrist of the Tampa Bay Rays. He seamlessly moved between infi...

Commodity creep happens when companies, their employees and distributor networks descend into the mindset that the product they provide is nothing special. They no longer realize, see or value the uniquenes...